Shipping policy

Shipping & Delivery

Thank you for shopping with us. We strive to process and deliver your order as quickly and smoothly as possible. Below you will find information about our delivery times and shipping policy.

Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Orders placed during weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Delivery Times

All orders: 5–15 business days

Please note that delivery times are estimates and may be affected by factors such as customs processing, shipping carriers, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any free shipping promotions will be automatically applied at checkout when the applicable requirements are met.

Customs, Taxes & Import Fees

For orders shipped outside the European Union, customs duties, import taxes, or other local fees may apply.

These fees are not included in the product price or shipping cost and are the responsibility of the customer, according to the applicable regulations in the destination country.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can follow your package throughout the delivery process.

Delays

We do our best to deliver orders within the estimated delivery time, but delays may occasionally occur due to factors such as high shipping volumes, customs processing, weather conditions, or other events beyond our control.

We therefore cannot guarantee an exact delivery date.

Incorrect Delivery Address

It is the customer's responsibility to provide a correct and complete delivery address at checkout.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee that the package can be redirected or refunded.

Lost or Damaged Shipments

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us as soon as possible.

We will assist you in investigating the issue with the shipping carrier and work toward an appropriate solution.

Contact

If you have any questions regarding your order or delivery, please feel free to contact us.