RovikFootwear – Legal Notice & Store Terms

Welcome to Aurello. By using our website and placing an order, you agree to the terms and policies outlined below.

 

Product Information

We make every effort to ensure that all product information, including images, colors, sizes, materials, and descriptions, is accurate and up to date.

Product images may vary slightly from the actual product due to factors such as screen settings, lighting, and manufacturing variations.

We reserve the right to correct obvious errors in product descriptions, prices, availability, or other information displayed on the website.

Prices & Payments

All prices are displayed in Swedish kronor (SEK) unless otherwise stated and include applicable VAT where required by law.

Available payment methods are displayed at checkout.

Payment must be successfully completed before an order can be processed.

Order Confirmation

After placing an order, you will receive an order confirmation by email.

If you do not receive an order confirmation, please check your spam or junk folder. If you still cannot find it, contact our customer support.

Shipping & Delivery

Orders are normally processed within 1–3 business days.

Estimated delivery time is:

5–15 business days.

Delivery times are estimates and may be affected by factors such as shipping delays, customs processing, weather conditions, or other circumstances outside our control.

Once your order has been shipped, you will normally receive a tracking number by email.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

If free shipping is offered, the conditions for the promotion will be stated on our website or in the relevant offer.

Right of Withdrawal

If you are a consumer within the European Union, you generally have a 14-day right of withdrawal in accordance with applicable consumer protection laws.

The withdrawal period normally begins on the day you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, you must contact us within the withdrawal period with a clear statement that you wish to cancel your purchase.

Returned products must be sent back according to our return instructions.

Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning the goods.

Refunds will be issued in accordance with applicable law after we have received the returned goods or received sufficient evidence that the goods have been sent back.

Exceptions to the Right of Withdrawal

Certain products may be exempt from the right of withdrawal where permitted by law, including products made according to the customer's specifications or clearly personalized products.

If an exception applies, this will be communicated for the relevant product.

Complaints & Defective Products

If a product is defective or does not comply with the applicable consumer protection laws, you have the right to make a complaint in accordance with the laws applicable to your purchase.

Please contact us as soon as possible if you discover a problem with your order.

We may request photographs or additional information to assess the issue.

If the product is determined to be defective, we will handle the complaint in accordance with applicable law.

Refunds

Approved refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

Incorrect Delivery Address

Customers are responsible for providing a correct and complete delivery address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed or that the package can be redirected.

Lost or Damaged Packages

If your package appears to have been damaged during transportation or has not arrived within a reasonable period, please contact us.

We will assist in investigating the shipment with the relevant shipping carrier and work toward an appropriate solution.

ntellectual Property

All content displayed on the RovikFootwear website, including logos, graphics, photographs, product images, text, designs, and other materials, is owned by or licensed to Aurello unless otherwise stated.

This content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

Website Availability

We aim to keep our website available and functioning properly at all times. However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

We reserve the right to temporarily suspend or modify the website for maintenance, updates, security reasons, or other necessary purposes.

Limitation of Liability

To the extent permitted by applicable law, Aurello shall not be responsible for indirect losses or damages resulting from the use of our website or products.

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded under applicable consumer protection laws.

Privacy & Personal Data

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Personal information may be used to process orders, provide customer service, deliver products, process payments, and fulfill our legal obligations.

For more information, please refer to our Privacy Policy.
 Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and provide a better shopping experience.

Where required by law, we will request your consent before using non-essential cookies.

Changes to These Terms

We reserve the right to update or modify these terms when necessary.

Any updated version will be published on this page together with the relevant update date.

The terms applicable to your purchase are generally those in effect at the time your order was placed, subject to mandatory legal requirements.

Governing Law

These terms are governed by the laws applicable to the transaction and may be subject to mandatory consumer protection laws in the country where the consumer resides.

Nothing in these terms is intended to restrict any statutory rights that consumers may have under applicable law.

Contact

If you have any questions regarding an order, return, delivery, product, or these terms, please contact us:

Aurello
Email: alexanderml14@atomicmail.io

By placing an order with Aurello, you acknowledge that you have read and understood the applicable terms and policies.